Company Policy

 

ORDER PROCEDURES

Step 1:

Customer has to fax or email their Purchase orders; verbal order is prohibited to avoid misunderstanding and confusion during and after processing orders.

Step 2:

Customer should allow us at least 2-3 days to prepare their order, upon order is ready, we will email or fax them pro-forma invoice, packing list, credit card authorization form (for paying by credit card. Signature is very important in every transactions), terms and condition (for new customer) and certificate of resale (for new customer). Upon we receive payment or proof of payment and they provide us the forms and other information we might need, we will proceed to arranging pick-up with the freights.

ORDER MINIMUMS

 

• We have different minimum yardage on each Fabric. Our reason is because each fabric has different weight or fabric thickness. If Fabric is something that we stock, minimum is just 1 roll (Yardage varies depends on availability and fabric type.)

Fabric:	Yardage (Approximate only):
A.) Knits
Fleece (all kinds except micro fleece)	(45-60 yards)
Micro Fleece	(75-85 yards)
Velour	(55-65 yards)
Loop Terry
French Terry
Poly/Rayon/Spandex	(75-95 yards)
Cotton/Spandex	(65-85 yards)
Jersey
Ribs
Interlock
Thermal
Pique
Rayon/Spandex
Modal/Spandex
Football Mesh	(120-150 yards)
Micro Mesh
Flat Back Mesh
King Mesh
Textured Mesh
Dazzle
B.) Woven
Denim	(100-120 yards)
Twill	(120-150 yards)
Poplin
Sheeting
Voile	(65-75 yards)
Gauze
Lawn	(65-85 yards)
Linens

 

• Fabric that we need to produce has different minimum. The reason is because we have to produce goods either by import or make the fabric domestically and it will cost us more than our normal production or importing goods. We also accept custom dye and custom print. Below, you will see the minimum of fabric we don’t stock.

Fabrics:	Yardage (approximate only):
Knits - Import	5,000 yards
Knits - Domestic	900 yards
Woven - Import	5,000 yards
Woven - Domestic	1,000 yards

Important: Fabrics that we need to produce requires 30% deposit even factor approves, must be C.B.D. only.

SHIPPING OPTIONS

• Bill Customers to be included in Invoice

We work with different Freight companies, since we have established account with them, we get discount and they offer us good rate quote, who ever gives us the best quote, we gave them the merchandise then we bill customer with same amount.

• We Arrange pick-up with Different Freight Companies

      If customer has their own Carrier, we just need to get their account number and freight then we schedule pick-up ourselves otherwise customers can schedule pick-up themselves. If FedEx Ground, expect that merchandise will be pick-up the next day we schedule pick-up.

BACK ORDERS

While we always attempt to maintain a substantial in-stock quantity for all of our products, it is possible that we may have less in-stock quantity for a particular fabric than you want to order. If it is a reorderable fabric (meaning we can get more from our supplier and we stock it regularly), when you attempt to order a quantity greater than we have in-stock, we will advise you that the item will be backordered for you. We can ship what we have in stock and then ship the balance when it arrives but there is always a dye-lot variation, usually it’s about 5-10% lighter or darker. If necessary, we can always send a swatch for approval to avoid any problems. If you have ordered multiple items and some of them are immediately available from our inventory, we will ship those to you immediately and send you the back ordered item(s) when it arrives.

Please Note:
Some of our fabrics are not reorderable as they are Promotional (we cannot get more from our supplier nor produce the fabric anymore). Those products cannot be back ordered. In that case, you can decide whether the quantity we have in stock is adequate to meet your needs.

 

ORDER ADJUSTMENTS

We are totally committed to delivering DEPENDABLE, RELIABLE AND SUPERIOR CUSTOMER SERVICE. If you place an order with us and decide later that day that you want to make a change to your order (you ordered 1 roll and later realize you need 2 rolls, for example), contact our customer service department and let us know how we can help you. If your order has not already been processed, we are more than happy to assist with your request. If your order has already been processed, we will not be able to make any adjustments. Should that occur, we will be happy to assist you with placing an additional order. For planning purposes, you should assume that your order will be processed the first business day (Monday - Friday) after you place your order.

TERMS AND CONDITIONS

1.) CLAIMS/RETURNS: Goods must be counted upon receipt. Cutting ticket is not proof of shortage. We are not responsible for any goods after garment dyeing, printing and cutting. Only defective, damaged or wrong items delivered will be exchanged. All claims or demands for defective merchandise must be made in writing by certified mail within 7-10 days of receipt goods. No returns accepted without prior authorization. Failure to give such notice shall constitute unqualified acceptance and waiver of all such claims by buyer. Seller for returns requires written return authorization. Any errors in items or price must be reported within 7 days. Returned to us must be in their original conditions (i.e., unaltered and undamaged). Also, all tags and packaging must be attached and included. We recommend that you return these items to us by an insured mail to avoid any possible incident of missing or being lost. A copy of the original shipping invoice (pro-forma or official invoice) and packing lists must be included in the package to be returned. A restocking fee of 10% of your original order amount will be charged on your account for any refused or neglected packages except for defected and wrong items shipped. Further purchases might be banned until the restocking fee is fully paid.

2.) ORDER CANCELLATION:  There are times that orders received need to be cancelled due to obvious reasons such as by a customer request. If an order should be cancelled before shipping and goods are prepared accordingly, please be advised that a cancellation fee of 10% of the order amount will be charged. One proof of goods prepared is when you receive the pro-forma invoice from the seller. On the other hand, if a customer wants to cancel his or her order before shipping (goods unprepared) and put the original order amount into his or her account as a credit, there is no cancellation fee charged. We must receive a request for order cancellation via e-mail or fax only because such a measure needs a form of confirmation or validation directly from the customer who originally placed the order.

3.) TESTING GOODS: It is the buyer’s responsibility to test and sample the goods before cutting or altering to meet specific requirements, performance standards, or applications especially for color-fastness, shrinkage (Green Castle Textile, Inc. is not responsible for any shrinkage. Check Shrinkage before cutting the fabric), sew able, stretch, weight/yield, and general appearance. This fabric does not meet the flammability standards for children’s sleepwear
       ABSOLUTELY NO RETURNS WILL BE ACCEPTED OR ALLOWANCES MADE AFTER GOODS HAVE BEEN CUT OR ALTERED FROM ORIGINAL DELIVERED FORM. DO NOT MIX DYE LOTS

4.) CASUALTIES: Goods delivered throughout common carriers or sent via parcel post are at the risk of buyer. In no event shall the seller be liable for loss of profits, late deliveries, damages for breach of contract by buyer, or other consequential or contingent losses. Fabrics were sold F. O. B. Los Angeles and we are not responsible for Freight.

6.) WARRANTIES: Seller makes no warranty, either expresses or implied, of merchantability or of fitness of goods for any specific purpose unless expressly specified.
    
7.) PAYMENT:  Payments are due within time period specified on invoice, time being of essence. Upon failure of the buyer to make timely payments, buyer agrees to pay any and all cost of collection and litigation, including but not limited to attorney fees and interest at the rate of 1 ½ per month delinquent charge (18% per annum). A Site of legal jurisdiction remains in the County of Los Angeles until the goods are paid in full. In an event of dispute charges due to payment by credit card, unless seller were informed in formal letter by certified mail only, seller will not allowed any dispute charges with the credit merchant company for such unqualified dispute charges unless proper reason applies.

SECURITY AND PRIVACY POLICY

We at 411 Fabric Direct Inc. Here are committed to protecting your privacy. We do not sell trade or otherwise share your personal information with anyone for any reason